Yes — creating an account helps us make your shopping experience smoother and keeps your order information secure.

Plus, new members receive a special discount on their first purchase, so don’t miss out!

Click the profile icon at the top of our site and select “Create Account.” Enter your details and you’re all set.

Use the “Forgot Password” link on the sign-in page to reset it by email.

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.

Scroll to the bottom of any page to join our mailing list for updates, promotions, and new releases.

We’re planning to launch one soon — stay tuned for details!

Through our Contact Us page or by emailing eiflowdiamondart@gmail.com.

Monday – Friday, 9 AM – 6 PM (CST). Messages sent on weekends will be answered the next business day.

Absolutely! Tag #Eiflowdiamondart on social media so we can celebrate your creations together.

Yes — our store uses encrypted connections and never sells or shares your data.

From our U.S. and China warehouses depending on stock and destination.

Orders are usually packed within 1–2 business days (excluding weekends and holidays).

U.S. orders: 5–14 business days. International orders: 9–20 business days (estimated).

Yes — expedited options are available for U.S. addresses at checkout.

Contact us immediately; we’ll do our best before the order ships, but changes can’t be guaranteed.

Yes — we deliver globally. If we can’t ship to your area for logistic reasons, you’ll be notified and refunded.

Sorry, we can’t — our carriers require a physical street address.

Your order may ship in separate packages to speed delivery; each has its own tracking link.

Check the tracking link in your shipping email or log into your account to view updates.

Wait 3–5 days in case it arrives late; then contact your local carrier and our support team for help.

We accept returns within 30 days of delivery as long as the item is unused, undamaged, and in its original packaging.

Please contact us through the Contact Us page with your order number and reason for return.

Once approved, we’ll provide the correct return address and instructions.

Yes — customers are responsible for return postage unless the item arrived defective or incorrect.

Unfortunately not. We can only accept items that are in resalable, unopened condition.

Refunds are processed within 3 business days after your returned item is received and inspected.

The refund will be sent back to your original payment method.

Refunds are always issued to the same payment method used for purchase — we can’t redirect them to a different account.

Please contact us right away with clear photos of the issue.

We’ll arrange a replacement or full refund at no extra cost to you.

Yes — if the product is available, we can exchange it for the same or similar item after we receive the return.

Orders can only be canceled before they enter shipping.

Once packed or dispatched, the order can’t be canceled — you’ll need to follow the return process instead.

Once your return is processed, we’ll email you a confirmation.

If you haven’t received the refund within 5 business days after that, please contact your payment provider — or reach out to us so we can assist you directly.

We accept major credit cards, PayPal, and region-specific options shown at checkout.

Yes — all transactions use SSL encryption to protect your information.

Common reasons include incorrect billing details or bank authorization limits; please verify your info or contact your bank.

Some regions may see Afterpay or similar services at checkout when available.

Once an order is completed, the payment method cannot be modified.

Most taxes are included at checkout; some countries may collect additional duties upon delivery.

Prices are displayed in your local currency when possible and processed in USD by default.

No — we don’t keep payment data on our servers for security reasons.

Check your spam folder first. If you still don’t see it, contact us with your payment proof.

Your bank may apply foreign exchange fees; please check with your provider if unsure.